Lewisham Council has used residents’ research to change how it supports households through council-home retrofit.
Current position
Six residents were paid and trained to investigate earlier works. Their findings informed revised welcome packs, better recording of household needs and training for the council’s contractors. The update was published on 28th October 2026.
Why this matters
The next phase aims to improve up to 800 homes by 2030, supported by £7.1m of government funding and £9.1m from the council. Measures include insulation, ventilation, low-carbon heating and solar.
Next steps
A residents’ guide will accompany the work. For other landlords, the transferable lesson is to test communications and resident support alongside technical delivery. Future savings are not yet measured outcomes.
Primary source: London Borough of Lewisham, 28th October 2026.