Ofgem has opened a consultation on service standards for the heat networks that serve households and microbusinesses. The regulator proposes adding conditions to the authorisations held by network operators and suppliers, with implementation intended from spring 2027.
What the proposed rules cover
Under the proposal, suppliers would set standards for specified activities, explain those standards to customers and set out what happens if they fall short. For councils and housing associations with communal heating, the consultation gives an opportunity to test how those obligations would work where responsibility for the system and contact with residents sit with different organisations.
How to respond
Ofgem is also seeking views separately on how performance standards might develop over time, including whether more detailed requirements would be appropriate. The service standards consultation closes on 11 January 2027. The proposed start date and obligations are subject to the outcome.